Download and Streaming Issues

Name*

Email*

Phone

Library Card Number*

Please enter the full barcode number without spaces.

Which service(s) are you using?*

Check all that apply.

CreativeBug
Flipster
Hoopla
LinkedIn Learning
OverDrive
Other/I'm not sure

Which format are you trying to use?*

If you are using a portable device, please tell us about it:

For example: iPad with iOS9, Samsung phone with Android 5.0.2, Kindle Fire HD, Nook Glowlight Plus

If you are using a computer, please tell us what operating system you have:

For example: Mac OS 10.11, Windows 8.1 64 bit, Windows 10.

If you are using computer software, please tell us about it.

For example: OverDrive Media Console, Windows Media Player, iTunes, Adobe Digital Editions. You can usually find your program’s version information under Help > About.

Title of the item(s) you are having trouble downloading:

Are you getting an error message? If so, please copy and paste it here:

Please describe your problem in as much detail as possible*

Carnegie Library of Pittsburgh

Free To The People

Download and Streaming Issues

Support the Library, Give Today

What would you like to find?