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Report a CLP Database Problem

Are you having problems accessing a database? Contact us and we'll respond as soon as possible, usually by the next business day.

In order to facilitate troubleshooting, please include the following information in your correspondence:

Full Name (required):
Phone Number (required):
Email Address (required):
Library Card Number (required):
Which database are you trying to access? (required)
Are you using the database within the library or from outside the library?
Within the Library
Wireless within the Library
Outside the Library
If inside the library, which library?

Are you getting an error message?    Yes   No
If so, please include the text of the message. (copy and paste):

Is your computer running security software?    Yes   No
Does it have a firewall?    Yes   No
What browser and version are you using?
(IE 8, Firefox 5, Safari 5, Google Chrome, etc.)
From which web page did you access the database?
(from the CLP database page, from the county database page, from a Google search, etc.)
Any additional information:

Please note that your personal information is protected by the terms of Carnegie Library of Pittsburgh's privacy policy.